Terms of Service

These Terms of Service explain the conditions for using the Hauntlora online store and placing an order with us. “Hauntlora”, “we”, “us” and “our” refer to the business operating this store. Questions can be sent to hauntlora@gmail.com. Our store is hosted on Shopify; the seller’s obligations to you remain with Hauntlora.

1. Using the store

Use the store lawfully and provide accurate information when ordering or contacting us. You must have legal capacity to enter into a purchase contract, or have the permission and supervision required by law. Do not use the site to impersonate another person, submit fraudulent orders, distribute malicious code, interfere with security or infringe another person’s rights.

2. Product information and availability

Read the information for the exact product and variant before ordering, including dimensions, materials, included parts, power requirements and intended use. Screens can display colors differently. Styling scenes labelled as inspiration do not form a list of included products. Only items expressly listed in the package contents are included.

Availability can change. If we identify a material error in a product description, price or stock status that affects your order, we will contact you and explain the correction and your options. We will not substitute a materially different item without your agreement.

3. Orders and payment

Review your selected items, quantities, address, shipping method, currency and order total before submitting payment. An automated acknowledgement confirms receipt of your order; it does not establish dispatch or guarantee stock. Order acceptance will be communicated as part of the fulfillment process, subject to applicable law.

Payment options are those actually offered at checkout. Prices may change for future orders. Any applicable delivery charges and taxes collected at checkout are shown before payment. Your payment provider may apply its own currency-conversion charges. If we cannot fulfill an order after payment, we will explain the available remedy and arrange any refund due.

4. Delivery, cancellation and returns

Our Shipping Policy explains delivery information and problems with parcels. Our Return and Refund Policy explains cancellation, return and refund requests. The terms disclosed when you place an order apply to that order, subject to mandatory consumer protections. A later policy revision does not retrospectively reduce your rights.

5. Accounts and communications

If account functionality is available, keep your sign-in information confidential and contact us if you suspect unauthorized access. We may send necessary order and service communications using the contact details supplied with your order. Marketing preferences are handled separately; you can use the unsubscribe mechanism in marketing emails.

6. Product use and safety

Follow the instructions supplied with the actual product. Decorative props are not automatically toys. Verify electrical compatibility, installation requirements and indoor or outdoor suitability. Supervise pets wearing costumes and discontinue use if movement, breathing or comfort is affected. See our Product Safety Information. These instructions do not exclude our responsibilities for defective goods.

7. Content and intellectual property

Store content may be protected by copyright, trademark or other rights belonging to us or third parties. You may browse the store and keep information reasonably needed for your own order. Do not reproduce or commercially exploit protected content without the relevant permission or another lawful basis. Our Intellectual Property Policy explains how to report a concern.

8. Reviews and other submissions

If we invite a review or another submission, provide an honest account and share only material you have the right to submit. Do not include another person’s private information or unlawful content. Permission for any separate promotional use of customer photographs or videos should be agreed for that use; submitting a support message does not grant a blanket promotional licence.

9. Privacy and third-party services

Our Privacy Policy describes personal-information practices. Third-party websites and payment services may have their own terms. A link to a third-party website does not mean that Hauntlora owns or controls it. Our use of a service provider does not remove duties owed to customers under applicable law.

10. Service issues and consumer rights

We aim to keep the store accurate and available but cannot promise uninterrupted access. We may make reasonable changes to the site or restrict abusive use. Nothing in these terms excludes or limits liability or remedies that cannot lawfully be excluded, including mandatory rights concerning faulty goods, misdescription, refunds or delivery.

11. Complaints and changes

Contact hauntlora@gmail.com with your order number and a clear description of a problem. We will consider the complaint and explain the next steps. You retain access to any dispute-resolution route or authority available under applicable law. We may revise these terms for future use and orders by posting an updated version and date.