Shipping Policy

This Shipping Policy explains how Hauntlora handles delivery information, shipping charges and delivery problems. Contact hauntlora@gmail.com with questions about a destination or an existing order.

1. Delivery destinations

Availability depends on the product and delivery address. A country appearing in a general shipping zone does not guarantee that every item can be delivered there. Before we accept an order, the destination must be supported by our active sales market and the fulfillment service for that item. If an address is not accepted at checkout, contact us before placing an order using a different address.

2. Shipping charges and currency

The shipping charge available for your address is shown at checkout before payment. Review the currency, delivery address and complete order total before placing your order. A promotion offering free or discounted shipping applies only when its stated conditions are met; no general free-shipping offer is promised by this policy.

3. Processing and dispatch

Processing is the time needed to prepare an order before it is handed to a carrier. Transit time begins after dispatch. The applicable handling period and estimated delivery range must be shown with the product or shipping option before purchase. We will not represent an unverified supplier estimate as a guaranteed dispatch date.

If we cannot meet an agreed shipping timeframe, we will contact you with the available options, including any cancellation or refund rights required by applicable law. We will seek consent to a delay when required. Creating a shipping label does not, by itself, mean that a carrier has received the parcel.

4. Delivery estimates and Halloween orders

Delivery estimates depend on destination, stock availability, the carrier and any customs processing. Public holidays, severe weather and peak-season demand can affect delivery. We do not promise delivery before Halloween or another event unless an express delivery commitment is made for your order. Contact us before buying if an event date is essential.

5. Tracking and separate parcels

When a tracking service is included and tracking information is issued, you can use the link in your shipping confirmation or order-status page. Carrier scans may take time to appear. If an order is dispatched in separate parcels, each available tracking reference will relate to that parcel. Contact us if the tracking information is unclear or has not updated within the quoted delivery timeframe.

6. Customs and import charges

International orders may be subject to customs procedures and import charges. Whether duties and import taxes are collected at checkout or payable on import must be disclosed for the relevant destination before purchase. We do not describe an order as duty-paid unless that arrangement has been confirmed. Contact us if these charges are unclear before completing checkout.

7. Address changes and delivery problems

Provide a complete and accurate address and an email address you monitor. If you notice an error, contact us immediately with your order number and the corrected details. We will check whether an amendment is still possible; changes cannot be guaranteed after dispatch.

If a parcel appears lost, arrives damaged, is returned to sender or is marked delivered but cannot be found, contact hauntlora@gmail.com. Include your order number, tracking reference and any relevant photographs. We will investigate with the fulfillment provider or carrier and explain the appropriate next steps. A delivery scan does not automatically remove your rights under applicable consumer law.

8. Help and related policies

Use our Track Order guide for help finding order information. Cancellation, return and refund requests are covered by our Return and Refund Policy. Nothing in this Shipping Policy limits rights that cannot lawfully be excluded.