Return and Refund Policy

We want you to understand your options if an order is incorrect, damaged or unsuitable. Contact hauntlora@gmail.com with your order number and the item concerned so we can help. This policy does not replace any mandatory consumer rights.

1. Change-of-mind returns

Under the proposed store return terms, request a return within 30 days after delivery. The item should be unused, unwashed, complete with its supplied accessories and in its original packaging where reasonably possible. Provide your order number or other reasonable proof of purchase. These conditions relate to voluntary change-of-mind returns; they do not remove statutory remedies for faulty or misdescribed goods.

2. How to request a return

1. Email hauntlora@gmail.com with your order number, the item and the reason for your request.
2. We will assess the request and provide the appropriate return instructions and destination.
3. For an authorized change-of-mind return, send the item within 14 days after receiving the return instructions. Pack it securely and retain proof of postage.

Contact us before sending an item back so it reaches the correct destination. Do not assume that a parcel’s sender address or a manufacturer’s address is an approved return address. A return authorization process does not extend or restrict rights granted by applicable law.

3. Return postage

For voluntary change-of-mind returns, the customer pays return postage unless we agree otherwise. If we supplied the wrong item or an item is faulty, damaged or materially different from its description, contact us first so we can arrange an appropriate remedy and any return-shipping assistance required by law. Do not pay a charge demanded by an unknown sender or return agent.

4. Damaged, faulty or incorrect items

Please contact us as soon as you discover a problem. Describe it and, where practical, provide photographs of the item, packaging and shipping label. Do not continue using a damaged electrical product. We may request reasonable information to assess the issue, but this does not impose an artificial deadline on statutory claims. The available remedy may include repair, replacement, a price reduction or refund, depending on the circumstances and applicable law.

5. Refunds

We will notify you of the return assessment and explain any decision. The proposed service target is to initiate an approved refund within 5 business days after the assessment. Your bank or payment provider may take additional time to display it. Refunds are issued to the original payment method unless another lawful arrangement is agreed. Mandatory refund deadlines take priority over this service target.

The treatment of original delivery charges depends on the reason for the return and applicable law. We will explain any lawful deductions before finalizing a refund. We do not apply an undisclosed restocking charge.

6. Cancellations and exchanges

Contact us immediately if you want to cancel or amend an order. We will check its fulfillment status. If it has already shipped, a return may be necessary. Cancellation rights required by law continue to apply. Exchange availability depends on the item and stock; we will explain whether an exchange or a return followed by a separate order is appropriate.

7. Exceptions and protected rights

Any lawful exception for a particular product must be disclosed before purchase. A sale price or seasonal theme does not, by itself, remove your statutory rights. We do not apply a blanket “no returns after Halloween” rule to faulty goods or other protected claims. Where a cooling-off period or stronger consumer protection applies in your country, that protection prevails.

8. Contact

For returns, refunds and order concerns, email hauntlora@gmail.com. Include your order number, but never send your full payment-card number, passwords or account security codes.